Privacy Policy

Last Updated: 1st November 2024

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Information: Information such as name, email address, phone number, date of birth, address, and other contact information you provide when you register, fill out forms, or interact with our platform.
  • Funeral Preferences: Information about your funeral wishes, preferences, and arrangements that you choose to document through our service.
  • Guardian Information: Information about individuals you designate as Goodbye Guardians, including their contact details.
  • Account Information: Username, password (encrypted), and account settings.
  • Usage Data: Details on how you access and use the service, including your device, IP address, browser type, and activity on our website.
  • Cookies: We use cookies and similar tracking technologies to monitor activity on our site and hold certain information. Please refer to our Cookie Policy for more details.

2. How We Use Your Information

We use your information to provide and improve our services, including:

  • To Operate and Maintain Our Services: To manage your account, process transactions, provide customer support, and respond to inquiries.
  • To Communicate with You: To send updates, newsletters, or promotional materials.
  • To Improve Our Services: To understand user interactions and make improvements.

3. Data Storage, Security, and Breach Notification

Your data is securely stored in the EU. We take reasonable measures to protect your information from unauthorized access, use, or disclosure. In the event of a data breach, we will notify you in compliance with applicable data protection regulations.

4. Retention and Deletion of Data

Retention: We retain your data as long as your account is active or as needed to provide our services. If your account is inactive for an extended period, we may contact you to confirm whether you wish to keep your account active.
Deletion: You may delete your account at any time through your account settings, which will erase your personal data, funeral preferences, and guardian information from our systems. Some information may be retained for a limited period for legal compliance, dispute resolution, or operational purposes (such as preventing fraud). After this period, all data will be permanently deleted.

5. Disclosure of Your Information

We may share your data with third parties in specific circumstances, including:

  • Service Providers: Third-party vendors who help us operate our services.
  • Compliance with Legal Obligations: To comply with legal processes, regulatory requirements, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
  • Data Sales: We may share anonymized or aggregated data (data that cannot identify you personally) for business purposes such as analytics or research. We will never sell your identifiable personal information, including your funeral preferences or guardian information, without your explicit consent.

6. International Data Transfers

Data may be processed outside of the UK or EU as necessary, in line with data protection laws.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware of any such data, we will take steps to delete it.

8. Your Data Protection Rights

You have rights under the GDPR and UK data protection laws, including access, correction, deletion, and restriction of processing. Contact us to exercise these rights.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated to you via email or through the service.

11. Company Information

Goodbye Guide is operated by:

  • Company Name: GOODBYE LTD
  • Company Number: 16213951

12. Contact Us

If you have questions or concerns, please contact us:

  • Email: support@goodbyeguide.com
  • Mail: Goodbye Guide, Unit 146614, PO Box 7169, Poole, BH15 9EL

By using our services, you acknowledge that you have read and understood this Privacy Policy.